Frequently Asked Questions (FAQ) – Olachika Kids & Home & Beach Collection
Frequently Asked Questions (FAQ) – Olachika Kids & Home & Beach Collection
🛍️ Orders
How do I place an order on Olachika.com?
Placing an order is easy:
- Select your desired product and size
- Add the item to your cart
- Proceed to checkout and enter your details
- Choose a secure payment method and complete your purchase
You will receive an order confirmation email immediately after checkout.
Can I change or cancel my order?
If your order has not yet been shipped, we may be able to change or cancel it.
Please contact us as soon as possible at info@olachika.com and include your order number.
💳 Payment
Which payment methods do you accept?
We offer secure and trusted payment options, including:
- IDEAL
- IDEAL in 3
- Klarna
- Visa
- Mastercard
- Maestro
- American Express
- Bancontact
- Belfius Pay Button
- KBC
- PayPal
- Apple Pay
- Google Pay
- Wero
- Riverty
- Trustly
- Vipps
- Blik
- Przelewy24
- Swish
- Billie
- Multibanco
- Bizum
- Alma
All payments are processed through encrypted SSL connections.
Is it safe to shop on Olachika.com?
Yes. Olachika.com uses advanced security technologies to ensure that all personal and payment information is fully protected.
🚚 Shipping & Delivery
What are the shipping costs?
Shipping costs are calculated automatically at checkout and depend on your delivery country.
What is the delivery time?
- Netherlands & Belgium: 2–3 business days
- International orders: 5–7 business days, depending on destination
Once your order is shipped, you will receive a shipping confirmation email with tracking information (if available).
Do you ship internationally?
Yes, Olachika ships worldwide. Available countries can be selected during checkout.
🔄 Returns & Refunds
Can I return my order?
Yes. You may return your order within 14 days of receiving it, provided that:
- Items are unworn, unwashed, and unused
- Items are returned in their original condition and packaging
How do I request a return?
Please email info@olachika.com with:
- Your order number
- The item(s) you wish to return
- Reason for return (optional)
Our customer service team will provide further instructions.
When will I receive my refund?
After receiving and inspecting your return, we will process your refund within 5–10 business days using the original payment method.
👶 Products & Quality
Are your products safe for babies and children?
Yes. All baby and kids products are carefully selected with a strong focus on comfort, quality, and safety.
How do your sizes fit?
Our sizing generally fits true to size.
If you are between sizes, we recommend choosing the larger size.
How should I care for the products?
We recommend:
- Washing at a maximum of 30°C
- Do not tumble dry
- Wash inside out
Always check the care label for specific instructions.
🎁 Gifting
Are Olachika products suitable as gifts?
Absolutely. Our collections are designed to make perfect gifts for babies, children, and home lovers.
For special requests, feel free to contact us.
📞 Customer Service
How can I contact Olachika?
You can reach us via email at:
📧 info@olachika.com
We aim to respond within 24–48 hours on business days.
Where is Olachika based?
Olachika is based in The Netherlands and ships both nationally and internationally.
🔒 Privacy & Security
How is my personal data used?
Your personal data is used solely to process your order and provide customer service.
For more details, please review our Privacy Policy.
🌟 Why shop at Olachika?
✔ Premium baby, kids & home collections
✔ Secure online payments
✔ International shipping
✔ Customer-focused service
✔ Designed with love and attention to detail